As an IT Engineer at Watershed, you will be responsible for supporting and enhancing our technology infrastructure while ensuring an exceptional employee experience. We’re looking for someone with demonstrated hands-on experience who finds joy in solving problems for people and designing well-functioning, sustainable IT systems, and who thrive in a creative, collaborative work environment. Some traits that are important to our company culture: customer-obsessed, hard-working, inclusive, and optimistic.

This is an exciting opportunity to shape our IT infrastructure during a period of global growth. This position is based in our San Francisco office, where you'll work four days per week as part of our collaborative in-office culture.

You will:

• Design and implement scalable IT solutions that enhance employee productivity and security across our global offices
• Manage and maintain our core IT systems, including Okta, Kolide, Kandji, Google Workspace, Notion, and Slack
• Develop and optimize our global asset management processes for employee devices throughout their lifecycle
• Create and maintain automation workflows to improve efficiency and reduce manual tasks
• Enhance employee onboarding and offboarding processes, ensuring smooth transitions and proper access management
• Collaborate with our external IT support provider to enhance service delivery and process optimization
• Serve as the escalation point for elevated hardware, software, and network-related issues
• Implement and maintain security controls, including MDM solutions and endpoint security
• Manage and optimize our conference room technology and A/V systems
• Develop and maintain IT documentation, policies, and procedures to ensure consistent service delivery

You might be a good fit if:

• You have 3+ years of increasing experience in IT at high-growth technology companies
• You have strong hands-on experience with identity and access management systems, particularly Okta
• You're comfortable with scripting and automation (Python, Javascript, CI/CD, REST APIs) to enhance efficiency
• You have experience managing and supporting Mac-based environments
• You have experience with asset management systems and lifecycle management for employee devices
• You're knowledgeable about IT security best practices and compliance requirements
• You have excellent problem-solving abilities and a track record of managing multiple priorities in a fast-paced environment
• You're an effective communicator with both technical and non-technical stakeholders
• You have experience supporting a breadth of modern SaaS applications
• You have experience managing vendor relationships and external service providers
• You're passionate about creating exceptional user experiences, and find fulfillment in helping others succeed

Nice to have:

• Experience with zero-trust security frameworks
• Knowledge of networking fundamentals and troubleshooting
• Familiarity with office setup and infrastructure planning
• Experience with IT compliance frameworks (SOC 2, ISO)
• Industry certifications related to our technology stack (e.g., Okta, Google Workspace, Cisco)

The Watershed team works from our hub offices 4 days a week in San Francisco, London and New York with plans to expand to other regions. Because we're committed to the in-office culture in our hub locations for collaboration and productivity, we're excited for this role to help us to continue to invest in employee experience.